① Seat selection is not possible.
② We may call you for confirmation.
③ Reservations on the day of use
For reservations on the day of use, please call us between 9:30 and 10:00.
Please call us at 0467-43-5695
④ Number of guests, private rooms, and guests under 6
If you have more than 9 guests, or if you would like a private room,
or if you would like to order a children's meal,
please contact us by e-mail gentouansp@gmail.com or
call 0467 43 5695 instead of booking online.
The private room is available for a minimum of 6 adults and
a minimum of ￥9,900 per course including tax and a 10% service charge.
Preschool children are only allowed in the private rooms mentioned above and in the evening
⑤ Requests for food allergies or food items you do not like
If you inform us at the any food allergies or ingredients that you are unable to eat, we will be happy to
change substitutions. In addition, since we use the same cooking and cleaning equipment as other
menu items, there is a possibility that a small amount of food may be mixed in during the process.
Please note that our menu is not completely allergy-free and we are unable to accommodate requests
from customers with severe food allergies. Please understand this. We may provide a separate price
estimate for special requests depending on the contents of the menu.
⑥ Requests for services for special occasions
Please fill out the reservation form for a variety of options (paid and free)
to make your special day a success.
⑦ Cancellation Policy
At Gentouan, we will start preparing a few days before your reservation date.
If you want to change the number of people in your reservation
Please contact us by 4:00 p.m. the day before your reservation date.
(Monday is a regular holiday, so if you want to change the number of people
in your reservation for Tuesday, please contact us by 16:00 on Sunday.)
Maximum number of guests is less than 2.
Cancellations will be charged as follows
■ When canceling a reservation
| On the day |
100％ |
| 3 days before |
50％ |
■ Reservations for 7 or more people
| On the day |
100％ |
| From 1 week before |
50％ |
We collect your e-mail address for the following purposes
1. Confirmation and management of reservations
2. Transmission of authentication URL (for reservation completion procedures)
3. Contact from our restaurant as necessary (e.g., to change or confirm reservation details)
Your e-mail address will be used only for the above purposes and will be managed appropriately.
We will not provide your e-mail address to any third party, except as required by law.
【Privacy Policy】
Your personal information will be held in strict confidence in accordance with our [Privacy
Policy]. Please refer to [Privacy Policy] for more details.
【Agreements】
By clicking the “Submit” button, you agree to the above.
